FAQ
What people ask before they decide.
Price, privacy, setup and what the coworkers actually do — short and honest.
You book → we call you → and we go through the options together.
What is Nordio, in short?
AI coworkers for small businesses: software that answers the phone (ANNE), keeps the website up to date and visible (OLAF), brings in customers with posts and ads (PER) and writes and follows up quotes (KRISTIN). They share one base — your customers, your calendar and your rules — and you see everything they do. You pick the ones you need, and pay only once they are running.
What does it cost?
We work with fixed prices per month per AI coworker, tailored to each customer. There is no setup fee, no lock-in, one month's notice, and you pay only once your AI coworker is up and running. For comparison: the coworker is on the job around the clock, never gets sick and carries no payroll tax — a fraction of an administrative hire.
Where do the coworkers work — phone, website, marketing?
Where your customers already are. ANNE answers the phone on your business's own number via call forwarding and sends you a summary by text. OLAF works on the website and the Google Business Profile. PER makes posts and ads — Google, Meta and local channels. KRISTIN sits in on the meeting, then writes and follows up the quote. Everything lands in one overview, and you pick only the coworkers you need.
Does the customer hear that it is an AI?
Yes — always. The coworker says so herself at the start, briefly and kindly. It is a requirement of the EU AI Act from August 2026, and it is what builds trust: a customer who finds out afterwards grows wary. You decide how it is said — and what the coworker is called at your business.
Can I keep my phone number?
Yes. She answers on your business's current number via call forwarding — always, only after closing, or after a number of rings. You choose.
Does it work with my calendar and my CRM?
The calendar: yes. The coworkers book in one shared calendar where you decide when you are free — never double-booked. The customer records keep themselves, so most small businesses need no separate CRM alongside. If you already use a booking system or a CRM, say so during setup — and we will tell you honestly whether it can be connected, or whether the base takes over the job.
What happens when it doesn't know the answer?
Your coworker will never guess or offer information it does not have or know to be correct. It says it does not know, takes a message and lets you know — it never invents prices or delivery times.
How does it get to know my business?
First from you: around 30 minutes where you confirm the essentials — services, opening hours, prices that may be quoted, and what must never be promised. That goes into the company memory, which all the coworkers follow. Then it learns from the work: every call, booking and quote adds to the records and the memory, until it knows the rhythm of your business. You see everything and can correct everything — and what it learns at your business is never used to train general models.
Does it replace an employee?
No. It takes the overflow, evenings, weekends and the busy moments — an alternative to unanswered calls, not to your people.
Where are the conversations stored, and who has access?
In the EU (Frankfurt). No US CDN, no resale, and your conversations are not used to train general models. You set how long they are kept and can delete everything.
What about privacy and data security?
All in place. We build under the GDPR with a data processing agreement and role-based access. Under the AI Act the caller is told it is an AI, there is always a human to hand over to, and the log shows what the coworker did.
Can it be used in healthcare?
Yes, with the right boundaries. It sticks to booking and administration — never health advice — and follows professional confidentiality and the rules for patient data, with data in the EU.
How long does setup take?
Most are running the same week. It takes around 30 minutes of your time to confirm the details about your business — we do the rest.
What if I want to stop?
No lock-in, no setup fee — one month's notice. You switch off the call forwarding, and the website and its content are yours.
What can your new AI coworkers do for you?
Book a free 30-minute kick-off call, or ring us directly.
- Frank Mogensen+45 21 33 11 33
- Lise Fløvik+45 61 50 00 91
GDPR-first. Built and stored in Europe.
- All processing and storage happens in the EU — your business data runs on servers in Frankfurt under EU data-processing agreements, and we build under the EU AI Act.
- Cookieless analytics — no advertising or cross-site trackers, no consent banner needed.
- No ad-tech. Your data is used to answer you, nothing else.